FAQ
Most frequent questions and answers
Yes, we do, but only for our Indian Customers. You can enjoy the convenience of free Standard Mode shipping across India for all items weighing up to 0.5 kg. This means that you do not have to pay any shipping charges for items that weigh up to 0.5 kg. You can save money and time on your online shopping with us. 😊
At NHD Sports, we offer you the most competitive shipping prices by calculating shipping costs during checkout based on the item weight, delivery destination, and mode of shipping that you have selected for your order. We have business tie-ups with all major logistics partners globally, ensuring that you receive the best possible shipping experience. Payment for shipping will be collected with your purchase, and this price will be the final cost for shipping to you.
At NHD Sports, we understand that you’re eager to receive your order. That’s why we ship every day except Sunday and National Holiday. If you place your order before 12:30 PM – IST (UTC/GMT +5:30), we’ll dispatch it the same day. Otherwise, we’ll dispatch it within the next business day. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays when the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.
Yes, we do ship to military addresses. We appreciate and support our brave soldiers and their families.
You must write “Military Address” in the address field on the checkout page and enter the APO, FPO, or DPO address. Please also be sure to include the recipient’s name, rank, and unit.
We use India Post and USPS for shipping to military addresses. These are the only shipping methods that can deliver to APO, FPO, or DPO addresses. We are unable to offer courier services for military addresses
We ship all orders to military addresses using postal services only. This may take some extra time to reach you. You can find the estimated delivery time on our website or get in touch with our customer service team for any queries. Please be aware that postal services may face some interruptions due to weather, holidays or other unforeseen circumstances. Military addresses may also encounter some hold-ups due to customs, security, or other factors outside our control.
Yes, you can use a P.O. box or a remote location address for shipping. However, we will ship your order using postal services only, which may take longer than usual to arrive
Courier services require a physical address and a signature or OTP upon delivery, which are not possible for P.O. box shipping. Therefore, we can only use postal services for this type of addresses.
All orders to P.O. box and remote addresses we ship using postal services only, which may take longer than usual to arrive. You can check the estimated delivery time on our website or contact our customer service team for more information. Please note that postal services may be delayed due to weather, holidays or other factors beyond our control.
At NHD Sports, we’re proud to offer international shipping. We have business tie-ups with all major logistics partners globally, ensuring that you receive the best possible shipping experience. Shipping costs are calculated during checkout based on the weight and destination of the items in your order. You can check the shipping cost at our website after entering your address and before making payment for it. If you have any questions or concerns about international shipping, please don’t hesitate to contact us. Our customer support team is always here to help!
Yes, if your country charges duty on such orders you may be liable to pay import duties and taxes when the order reaches your country. The amount of these fees varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. Please note that the cost of the initial shipping will not be refunded. If you have any questions or concerns about import duties and taxes, please don’t hesitate to contact us. We’re always here to help!
At NHD Sports, we understand that you’re excited to receive your order. That’s why we offer a range of shipping methods to suit your needs. In general, domestic shipments take 2 – 9 days and international shipments take 3 – 45 days to arrive, depending on the shipping method you select during checkout.
Yes, you can track your order with ease. Upon dispatch, we will send you a tracking link that you can use to follow the progress of your shipment based on the latest updates made available by the shipping provider. This way, you can stay informed about the status of your order and know when to expect its arrival. If you have any questions or concerns about your order, please don’t hesitate to contact us. We’re always here to help!
We apologize for any inconvenience caused. If your order delivery time has exceeded the forecasted time, please contact us immediately so that we can conduct an investigation. Our team will work diligently to resolve the issue and ensure that your order is delivered to you as soon as possible. We appreciate your patience and understanding.
Yes, you can change the delivery address of your order at any time before it has been dispatched. Simply contact our customer support team with your order details, and we will be happy to assist you with your request. Please note that once your order has been dispatched, we will not be able to change the delivery address. Therefore, it is important to ensure that the delivery address you provide during checkout is accurate and up-to-date.
We make every effort to maintain accurate stock counts on our website. However, there may be instances where there is a discrepancy in the stock count, and we may not be able to fulfil all your items at the time of purchase. In such cases, we will fulfil the available products to you and contact you to inquire whether you would prefer to wait for restocking of the backordered item or if you would prefer for us to process a refund.
If you receive the wrong item, we apologize for any inconvenience caused. Please contact our customer service team as soon as possible, and we will work with you to resolve the issue. Depending on the situation, we may ask you to return the incorrect item to us, and we will send you the correct item as soon as possible. We will also cover the cost of shipping for the return and the replacement item.
We understand that it can be frustrating to experience a lost parcel. If your parcel is lost in-transit, please contact our customer service team immediately. We will conduct an investigation with the courier and keep you updated on the progress. Once the courier has deemed the parcel lost, we will process a refund or replacement as soon as possible. We appreciate your patience and understanding.
We understand that receiving a damaged parcel can be frustrating. If you find that your parcel is damaged in-transit, please reject the parcel from the courier and get in touch with our customer service as soon as possible. If the parcel has been delivered without you being present, please contact customer service within the next 24 hours for further steps. We will process a refund or replacement as soon as the courier has completed their investigation into the claim. Our team is committed to ensuring that you receive your order in perfect condition, and we appreciate your patience and understanding.
Sales tax is already included in the price of the goods as displayed on our website. You do not have to pay any additional tax when you place your order. The price you see is the final price you pay.
Yes, your order is insured for loss and damage up to the value of the goods. All parcels valued above rupees 2000 are automatically insured by us. You can rest assured that your order will reach you safely and securely.
A pre-order is a way of purchasing a product that has not yet been released or produced. By pre-ordering, you can reserve your product and get it as soon as it is available. Pre-ordering also helps us to estimate the demand and plan our production accordingly.
You can pre-order a product by selecting the “Pre-Order” option on the product page and adding it to your cart. You can either pay the full amount or a deposit at the time of pre-ordering. You will receive an email confirmation with the details of your pre-order and the expected delivery date.
The delivery date of your pre-ordered product depends on the availability of the product and the shipping method you choose. We will update you on the status of your pre-order and notify you when it is ready to be shipped. You can also track your order on our website or contact our customer service team for any queries.
For all customer service enquiries, please email us at support@nhdsports.com. We will respond to your email as soon as possible. You can also call or chat with us at +919119002003. We are here to help you with any questions or issues you may have.
