Introduction

At NHD, we take pride in crafting products with precision and quality to ensure top performance and durability. However, we understand that sometimes you may need to return or exchange a product. Our return and exchange policy is designed to be simple and customer-friendly, so you can shop with confidence.

Our return, exchange, and refund policy provides clear guidelines on how to handle returns, exchanges, or refunds for products purchased from us. This policy helps ensure a smooth and transparent process, reducing any potential confusion or inconvenience.

We aim to offer a seamless shopping experience and allow you to address any concerns about your purchase. Whether the issue is with product quality, size, or another factor, our policy outlines the conditions under which you can return, exchange, or get a refund. By following these guidelines, we work to resolve issues quickly and improve overall customer satisfaction.

Typically, returns and exchanges require that the product be returned within a specified time frame, remain unused, and be in its original packaging. Some items may not be returnable or refundable due to hygiene reasons or other specific rules, which will be clearly stated at the time of purchase.

In summary, our return, exchange, and refund policy reflects our commitment to quality service and customer care. By clearly explaining these terms, we help you make informed decisions and ensure your rights are protected, creating a trustworthy and reliable shopping experience.

Policy Duration

When you buy products from our store, it’s important to understand our return, exchange, and refund policy, especially the time limits. Our policy is designed to be fair and clear for everyone. You have 30 days from the date of purchase to request a return, exchange, or refund.

After 30 days, we are unable to offer a refund or exchange. This timeframe helps us manage our inventory and ensures fairness for all customers. We recommend checking your purchase right away and making any return, exchange, or refund requests within this 30-day period to ensure they are eligible.

Knowing the policy duration helps you understand when you can return or exchange items or request a refund. We are committed to handling all requests promptly and fairly as long as they are made within the 30-day window.

In summary, the 30-day policy duration sets the time limit for returns, exchanges, and refunds. This clear and consistent policy helps make the process smooth and hassle-free for our customers.

Eligibility for Returns or Exchanges

To qualify for a return or exchange, please ensure the following criteria are met:

1. Condition of the Item: The item must be unused and in the same condition as when you received it. This means it should be in its original packaging with all tags, labels, and accessories included. Keeping the item in its original state helps us resell or exchange it without loss of value.
2. Proof of Purchase: You need to provide a receipt or proof of purchase. This document confirms that the item was bought from our store. Without it, we can’t process the return or exchange. We recommend keeping your receipt until you are sure you are satisfied with your purchase.
3. Defective or Damaged Items: Items that are defective or damaged are eligible for replacement or exchange. This includes products with manufacturing defects or damage that occurred during shipping. If you receive a damaged or defective item, please contact our customer service team immediately with detailed information and photos if possible. This helps us resolve the issue quickly and provide you with a replacement or refund.
4. Additional Criteria: Some items may have special conditions or may not be returnable due to hygiene or safety reasons. Check our full return and exchange policy for more details and exceptions.

By following these guidelines, you can ensure a smooth and hassle-free return or exchange process.

Non-Returnable Items

Certain items cannot be returned or exchanged, and it’s important to be aware of these to avoid any misunderstandings. Here are the main categories of non-returnable goods:

1. Food and Supplements: Due to health and safety rules, we cannot accept returns for food items or dietary supplements. This includes perishable goods, opened food packages, and any food supplements.
2. Health and Personal Care Products: Items like skincare products, cosmetics, and hygiene products cannot be returned once opened or used. This policy helps prevent contamination and ensures safety for all customers.
3. Heavy or Bulky Items: Large items such as gym equipment and playground equipment are typically non-returnable. The challenges and costs of shipping these items, along with the risk of damage, make returns impractical.
4. Customized Products: Products made to your specific requests or personalized to your needs cannot be returned. These items are tailored just for you and cannot be resold.

By understanding these non-returnable categories, you can set clear expectations and avoid issues with returns. Make sure to review these policies before making a purchase to ensure a smooth shopping experience.

Partial Refunds

In some cases, you might receive a partial refund instead of a full refund. Here’s what you need to know:

1. Condition of the Item: If the item is returned used, damaged, or missing parts (not due to an error on our part), a full refund may not be possible. The refund amount will be reduced based on the item’s diminished value.
2. Return Timeframe: Items returned more than 30 days after delivery might only qualify for a partial refund. This is because the item’s value may have decreased over time.

Understanding these conditions helps set clear expectations and prevents misunderstandings. Always check our return policy to know the specific terms for partial refunds. This way, you can ensure a smoother return process and better satisfaction with your purchase.

Return or Exchange Process

Returning or exchanging a purchase is easy and designed for your convenience. Here’s how it works:

1. Contact Customer Service: Don’t send your item back to the manufacturer. Instead, reach out to our customer service team to handle your return or exchange. You can contact us via email at hello@nhdsports.com or by phone at (+91) 9119 002 003.
2. Have Your Receipt Ready: When you get in touch, have your receipt or proof of purchase ready. This helps us verify your purchase and speeds up the process.
3. Follow Our Instructions: Once you contact us, we’ll give you clear instructions on what to do next. This will include details on where to send your item, how to package it, and any other steps needed.
4. Get Help Anytime: If you have any questions about returns or exchanges, our customer service team is here to assist you. We’re committed to making the process as smooth as possible and ensuring you get a quick and satisfactory resolution.

By following these steps, you’ll make sure your return or exchange is handled promptly and efficiently.

Refund Process

Our refund process is designed to be clear and easy to follow. Here’s what you need to know:

1. Inspection and Notification: After we receive and inspect your return, we’ll email you to let you know if your refund is approved or denied. The inspection usually takes a few business days to ensure the item meets our return criteria.
2. Refund Processing: If your refund is approved, the amount will be credited back to your original payment method. Please note, it might take up to 45 days from the approval date for the refund to appear in your account, depending on your bank or credit card issuer.
3. Shipping Costs: Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount refunded. This helps cover the costs associated with handling the return.
4. Monitor Your Account: We aim to make the refund process efficient, but we recommend checking your bank statements for the refund credit. If you have any issues or don’t see the refund within the expected time frame, contact our customer service team for assistance.

Understanding these steps will help you know what to expect and make the refund process smoother. We appreciate your patience and cooperation.

Late or Missing Refunds

If your refund hasn’t arrived yet, follow these steps to find or speed up the process:

1. Check Your Bank Account: First, look at your bank account to see if the refund is there but not yet visible. Sometimes refunds show up as pending transactions before they are fully processed.
2. Contact Your Credit Card Company: If you don’t see the refund, contact your credit card company. Refunds can take several business days to show up on your account due to varying processing times at different card issuers.
3. Reach Out to Your Bank: Sometimes internal delays at your bank can hold up refunds. Contact your bank to check on any pending transactions and get an update on when the refund will be posted.
4. Contact Us for Help: If you’ve done all the above and still haven’t received your refund, email us at hello@nhdsports.com. Provide your order number and any other details, and our customer service team will assist you in resolving the issue.

These steps will help you track down or speed up your refund. We appreciate your patience and are here to help if you need further assistance.

Need More Help? Contact Us!

If you have any more questions or need help, feel free to contact our support team using the information on our website. We’re here to make sure you have a smooth and satisfying experience with our return, exchange, and refund policies.