Refund, Returns, and Exchange Policy

Refund, Returns, and Exchange Policy

Last Updated: 03-09-2025

At NHD Sports, a brand owned and operated by NHD Global, we are committed to providing you with high-quality sports and fitness products. If you are not completely satisfied with your purchase, we offer a hassle-free refund, return, and exchange policy to ensure a smooth shopping experience.

1. Easy Returns & Eligibility

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 30 days of delivery.
  • The product must be returned with all original tags, accessories, and invoices.
  • Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
  • Items purchased under clearance or promotional sales may not be eligible for returns.
  • Digital products, downloadable software, and gift cards are non-returnable.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Contact Us: Email [email protected] with your order number, product details, and reason for return.
  2. Get Return Authorization: Our team will review your request and provide a Return Authorization (RA) number along with shipping instructions.
  3. Pack & Ship: Securely pack the product and ship it using a trackable courier service.
  4. Inspection & Processing: Once received, our quality team will inspect the item and process your refund, exchange, or replacement.

3. Refund Policy

Refunds are processed based on the following terms:

  • Approved refunds will be processed within 7-10 business days after the returned item passes inspection.
  • Refunds will be credited to the original payment method (Bank Account, Credit/Debit Card, UPI, etc.).
  • Shipping and handling charges are non-refundable unless the return is due to a defect or wrong item received.
  • If the order was paid using Cash on Delivery (COD), the refund will be issued as store credit or bank transfer after verification.
  • Sale or discounted items are non-refundable.
  • If a refund has not been received within the expected timeframe, customers should check with their bank or payment provider before contacting us.

4. Exchange Policy

We offer exchanges in the following cases:

  • If you receive the wrong size or a defective item (subject to stock availability).
  • If an exchange is unavailable, we will provide a refund as per our policy.
  • Customers may be responsible for return shipping costs for exchanges unless the item was defective or incorrect.

5. Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Used, washed, or damaged products (unless defective upon arrival).
  • Personalized or customized products.
  • Clearance or final sale items.
  • Items without original packaging, tags, or invoice.
  • Gift cards, downloadable software, and certain health and personal care items.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Report the issue within 24-48 hours of delivery by emailing [email protected] with images of the item and packaging.
  • We will arrange for a replacement or refund at no extra cost after verification.
  • If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return.

7. Order Cancellations

  • Orders can be canceled before dispatch by contacting us.
  • Once shipped, orders cannot be canceled, but you may request a return after delivery.
  • Refunds for cancellations will be processed within 7-10 business days.

8. International Orders & Customs Duties

  • International orders may be subject to import duties, taxes, and customs clearance fees, which are imposed by the destination country. These charges are the responsibility of the customer and must be paid upon arrival.
  • Customs policies vary from country to country; please check with your local customs office for details before placing an order.
  • We are not responsible for shipping delays caused by customs clearance processes.
  • If an international order is rejected or undelivered due to unpaid duties/taxes, the refund (if applicable) will be processed after deducting any return shipping fees and additional costs.
  • Certain countries may have import restrictions on specific products. It is the buyer’s responsibility to verify whether an item can be legally imported into their country.

9. Return Shipping Guidelines

  • Customers must ensure the product is securely packed to prevent damage during transit.
  • For approved returns, we may provide a return shipping label or request customers to use a trackable shipping service.
  • If the return is due to our error (defective or incorrect product), we will cover return shipping charges.
  • If the return is for other reasons (change of mind, wrong size ordered, etc.), the customer may bear return shipping costs.
  • For expensive returns, we recommend using shipping insurance as we do not guarantee receipt of returned items.

10. Customer Satisfaction Guarantee

We value your trust and satisfaction! If you face any issues with your order, we are here to help. Reach out to our support team, and we will do our best to resolve your concerns quickly.

11. Contact Us

For any queries or assistance, reach out to us:

We reserve the right to modify this policy at any time. Please review it periodically for updates.

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