Shipping Policy

Last Updated: 18-03-2025

At NHD Sports, a brand owned and operated by NHD Global, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our shipping procedures, timelines, and applicable charges for both domestic and international orders.

1. General Shipping Terms

  • We process and ship orders Monday to Saturday, excluding public holidays.
  • Order processing typically takes 1-3 business days, depending on stock availability and order verification.
  • Once shipped, customers will receive a tracking number via email or SMS.
  • Shipping timelines may vary based on the delivery location, courier partner, and unforeseen circumstances like weather conditions or customs delays.
  • We reserve the right to modify our shipping policies at any time without prior notice.

2. Domestic Shipping (India)

We offer the following shipping options within India:

Standard Shipping:

  • Estimated delivery time: 5-7 business days (varies based on location).
  • Free for orders up to 500g.
  • Charges apply based on weight for orders above 500g.

Express Shipping:

  • Estimated delivery time: 2-4 business days.
  • Charges apply based on weight (actual or volumetric, whichever is higher).
  • Express shipping is available for select pin codes only.

Cash on Delivery (COD):

  • Available for eligible locations.
  • Additional COD charges may apply.
  • Orders placed via COD are subject to confirmation before processing.

3. International Shipping

We ship internationally to multiple countries. However, customers must be aware of the following:

Customs Duties & Taxes:

  • International orders may be subject to import duties, taxes, and customs clearance fees, which are imposed by the destination country.
  • These charges are not included in the product price or shipping cost and must be paid by the recipient upon arrival.
  • We recommend checking with your country’s customs office for applicable duties and regulations before placing an order.

International Shipping Timelines:

  • Standard International Shipping: Estimated delivery time is 7-21 business days, depending on the destination.
  • Express International Shipping: Estimated delivery time is 5-10 business days, available for select countries.
  • Delays may occur due to customs clearance, local courier processing, or other factors beyond our control.

International Shipping Restrictions:

  • Some countries have restrictions on certain products. It is the customer’s responsibility to verify whether a product is legally importable into their country.
  • If an order is rejected by customs or returned due to unpaid duties, refund eligibility will depend on the return shipping fees and additional costs incurred.

4. Order Processing & Shipment Tracking

  • Customers will receive an order confirmation email upon placing an order.
  • Once shipped, an email/SMS notification with the tracking number will be provided.
  • Orders may be shipped via leading courier services such as DTDC, Bluedart, FedEx, DHL, Delhivery, India Post, etc., depending on the destination and serviceability.
  • Tracking updates may take 24-48 hours to reflect after shipment.

5. Delayed or Lost Shipments

  • If an order is delayed beyond the estimated delivery timeline, customers can contact us at support@nhdsports.com for assistance.
  • In case of a lost shipment, we will coordinate with the courier partner for resolution. Refunds or reshipments will be processed after verification.
  • NHD Sports is not responsible for delays caused by natural disasters, customs clearance, incorrect addresses, or courier issues beyond our control.

6. Return Shipping

  • Customers initiating a return must follow our Return, Refund, and Exchange Policy.
  • Return shipping costs are borne by the customer, except in cases where an incorrect or defective product was delivered.
  • We recommend using a trackable shipping service for returns to ensure safe and verified delivery.

7. Address & Contact Details

Customers must provide accurate shipping details at the time of checkout. We are not responsible for delivery failures due to incorrect or incomplete addresses.

For shipping-related queries, contact us:
📧 Email: support@nhdsports.com
🌐 Website: https://nhdsports.com
🏢 Company: NHD Global